Returns & Exchanges
At MySweetSmile®, we want you to feel confident in your journey to a brighter smile. If you are not completely satisfied with your purchase, our hassle-free return policy allows you to return eligible products within 30 days of delivery.
Initiate Your Request
Contact our dedicated support team via our website or email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Ensure the items are securely packed in their original packaging, including all accessories and documentation, to prevent damage during transit.
Ship the Items
Affix the provided return label or use a tracked shipping service to send your package back to our processing center.
Receive Your Refund
Once our team inspects your returned items, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing